Terms & Conditions of Sale

Last updated: July 27, 2026 — Teknodem

These Terms & Conditions of Sale (the “Terms”) govern all purchases made through the online store operated by Teknodem İç ve Dış Ticaret Limited Şirketi at www.powertimeepoxy.com. They are drafted in accordance with Directive 2011/83/EU on consumer rights, Directive (EU) 2019/771 on the sale of goods, Directive 2000/31/EC on electronic commerce and Directive 93/13/EEC on unfair contract terms. Nothing in these Terms excludes or limits your mandatory statutory rights as a consumer.

1. Definitions

• “Consumer” — any natural person acting for purposes outside their trade, business, craft or profession (Art. 2(1) CRD).
• “Trader”, “we”, “us” — Teknodem İç ve Dış Ticaret Limited Şirketi, the operator of the online store.
• “Goods” — any tangible movable item offered for sale through the store.
• “Order” — your offer to purchase Goods, submitted through the checkout process.
• “Distance Contract” — a contract concluded between the Trader and the Consumer under an organised distance sales scheme without their simultaneous physical presence (Art. 2(7) CRD).
• “Durable Medium” — any instrument enabling information to be stored and reproduced unchanged (Art. 2(10) CRD), such as email or a downloadable PDF.

2. Trader Information

The following information is provided pursuant to Article 5 of Directive 2000/31/EC and Article 6(1)(b)–(d) of Directive 2011/83/EU:

3. How the Contract Is Formed

• Product listings on the website constitute an invitation to treat, not a binding offer.
• Before you place an Order, the checkout displays the main characteristics of the Goods, the total price inclusive of all taxes, delivery charges and any additional costs, and the payment and delivery arrangements (Art. 6(1) CRD).
• In accordance with Article 8(2) CRD, the order button is labelled “Order with obligation to pay” or an equally unambiguous formulation. By activating it you acknowledge that the Order entails an obligation to pay.
• Your Order constitutes an offer. The contract is concluded when we confirm acceptance of your Order by email.
• We send confirmation of the concluded contract on a durable medium within a reasonable time and at the latest upon delivery of the Goods (Art. 8(7) CRD).
• Any payment additional to the agreed price requires your express consent; pre-ticked boxes are never used (Art. 22 CRD).
• You must be at least 18 years of age and have the legal capacity to enter into binding contracts in order to place an Order.

4. Prices and Payment

• All prices are shown inclusive of applicable VAT. Delivery charges and any other costs are shown separately before you complete your Order and are included in the final total.
• Where a price reduction is announced, the prior price displayed is the lowest price applied during at least the 30 days preceding the reduction, in accordance with Article 6a of Directive 98/6/EC as inserted by Directive (EU) 2019/2161.
• Accepted payment methods: Credit Card, Debit Card, Bank Transfer.
• Payments are processed over a 256-bit TLS encrypted connection with Strong Customer Authentication (3-D Secure) where required by Directive (EU) 2015/2366 (PSD2). We never store full card numbers, CVV codes or expiry dates.
• Where an obvious pricing or description error occurs, we notify you before dispatch; you may then confirm the Order at the corrected price or cancel it with a full refund.
• An invoice is issued for every Order and delivered electronically or together with the Goods.

5. Delivery and Passing of Risk

• Unless otherwise agreed, we deliver the Goods without undue delay and in any event no later than 30 days after conclusion of the contract (Art. 18(1) CRD).
• If we fail to deliver within that period, you may call on us to deliver within an additional period appropriate to the circumstances. If we still fail to deliver, you are entitled to terminate the contract and receive a full refund without undue delay (Art. 18(2)–(3) CRD).
• Where delivery within the agreed period is essential and this was made known to us, you may terminate immediately upon expiry of that period.
• The risk of loss of or damage to the Goods passes to you only when you, or a third party indicated by you other than the carrier, acquire physical possession of the Goods (Art. 20 CRD). Where you commissioned the carrier yourself, risk passes on hand-over to that carrier.
• A tracking reference is sent to you by email and/or SMS once the parcel has been dispatched.
• Please inspect the packaging in the presence of the courier. Visibly damaged parcels may be refused, or accepted only with a written damage note.

6. Right of Withdrawal

As a Consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason and without incurring any costs other than those provided for in Articles 13(2) and 14 CRD.

• The period expires 14 days from the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the Goods.
• Multiple Goods ordered together but delivered separately — from receipt of the last item.
• Goods delivered in multiple lots or pieces — from receipt of the last lot or piece.
• Regular delivery of Goods over a defined period — from receipt of the first item.
• To exercise the right you must inform us by an unequivocal statement (for example a letter sent by post or an email). You may use our Model Withdrawal Form, but this is not obligatory. It is sufficient that you send your communication before the period expires.

Withdrawal notices may be sent to: [email protected] · 0539 5778717 · Sümer Mah. 2482/2 Sk. Skycity B Blok İş Merkezi No:4/1/26.

7. Effects of Withdrawal

• We reimburse all payments received from you, including the costs of standard delivery, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw (Art. 13(1) CRD).
• Reimbursement is made using the same means of payment you used for the initial transaction, unless you expressly agree otherwise; you incur no fees as a result.
• We may withhold reimbursement until we have received the Goods back, or until you have supplied evidence of having sent them back, whichever is earlier (Art. 13(3) CRD).
• If you chose a delivery type other than the least expensive standard delivery we offer, we are not obliged to reimburse the supplementary costs (Art. 13(2) CRD).
• You must send back the Goods without undue delay and in any event not later than 14 days from the day you communicate your withdrawal (Art. 14(1) CRD).
• You are liable only for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (Art. 14(2) CRD).

8. Exceptions to the Right of Withdrawal

Pursuant to Article 16 CRD, the right of withdrawal does not apply to, among others:

• Goods made to the Consumer’s specifications or clearly personalised.
• Goods liable to deteriorate or expire rapidly.
• Sealed Goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery.
• Goods which, after delivery, are inseparably mixed with other items.
• Sealed audio or video recordings or sealed computer software which were unsealed after delivery.
• Newspapers, periodicals or magazines, with the exception of subscription contracts.
• Goods whose price depends on fluctuations in the financial market beyond our control.
• Services fully performed, where performance began with your prior express consent and your acknowledgement that you would lose the right of withdrawal.
• Digital content not supplied on a tangible medium where performance began with your prior express consent and acknowledgement of the loss of the right of withdrawal.
• Accommodation, transport of goods, car rental, catering or leisure services scheduled for a specific date or period.

8.1 Epoxy & Resin Products — Sector-Specific Exceptions

• Contracts for chemical products whose protective elements such as packaging, tape, seals, or wrapping have been opened after delivery, and whose return is not suitable on grounds of health and hygiene.
• Contracts for products that, after delivery, become mixed with other products and cannot be separated by their nature (mixed resin-hardener, prepared color blends).
• Contracts for products prepared in accordance with the consumer's specifications (custom color mixes, made-to-order castings, bespoke epoxy tables/objects).

9. Legal Guarantee of Conformity

We are liable to the Consumer for any lack of conformity which exists at the time of delivery and becomes apparent within 24 months of that time, in accordance with Directive (EU) 2019/771.

• A lack of conformity which becomes apparent within one year of delivery is presumed to have existed at the time of delivery; the burden of proving otherwise lies with us (Art. 11).
• You are first entitled to have the Goods brought into conformity by repair or replacement, free of charge, within a reasonable time and without significant inconvenience.
• You are subsequently entitled to a proportionate price reduction or to terminate the contract where repair or replacement is impossible, disproportionate, not completed within a reasonable time, or where the lack of conformity persists.
• Termination is unavailable only where the lack of conformity is minor.
• All costs necessary to bring the Goods into conformity — in particular postage, carriage, labour and materials — are borne by us.
• Any commercial guarantee offered by a manufacturer is additional to, and does not affect, this statutory guarantee.

10. Product Safety and Compliance

• All Goods offered comply with the General Product Safety Regulation (EU) 2023/988, applicable since 13 December 2024, and with the sector-specific EU harmonisation legislation applicable to them.
• Where required, Goods bear the CE marking and are accompanied by a declaration of conformity, safety information and instructions in a language readily understood by consumers.
• Details of the manufacturer and, where the manufacturer is established outside the EU, of the responsible economic operator within the Union, are shown on the product page.
• In the event of a safety recall we notify affected customers directly and publish a notice on the website.

11. Epoxy & Resin Products — Sector-Specific Terms

• Chemical products such as epoxy resin, hardeners, and pigments must be in their unopened packaging with seals intact; returns of opened chemical products are not accepted.
• Once resin and hardener have been mixed, the product is irreversible by its nature; the right of withdrawal cannot be exercised for mixed or used products.
• Powder and liquid pigments cannot be returned if the packaging has been opened or the product has been mixed with other substances.
• Compliance with the safety warnings and usage instructions on the product label (ventilation, gloves, mask) is the consumer's responsibility.
• For chemical products with a limited shelf life, the return period may be shortened for products approaching their expiration date.

12. Liability

• We are liable without limitation for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and in any other case where liability cannot lawfully be excluded or limited.
• Liability under Directive 85/374/EEC concerning liability for defective products is unaffected.
• Subject to the above, our liability for foreseeable loss arising from a breach of these Terms is limited to the total price paid for the relevant Order.
• We are not liable for delays or failures caused by events beyond our reasonable control (force majeure), provided we notify you and, where the delay is substantial, offer termination with a full refund.

13. Data Protection

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the ePrivacy rules. Full details of the purposes, legal bases, recipients, retention periods, international transfers and your rights are set out in our Privacy Policy and Cookie Policy.

14. Governing Law and Unfair Terms

• These Terms are governed by the law of Republic of Türkiye.
• This choice of law does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of their country of habitual residence, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I).
• In accordance with Directive 93/13/EEC, any term which has not been individually negotiated and which causes a significant imbalance in the parties’ rights and obligations to the detriment of the Consumer is not binding on the Consumer; the remaining Terms continue to apply.
• These Terms are drafted in plain, intelligible language. Where the meaning of a term is doubtful, the interpretation most favourable to the Consumer prevails.

Complaints & Alternative Dispute Resolution

Please contact us first — most issues are resolved quickly and directly. We aim to acknowledge every complaint within 5 business days and to provide a substantive response within 30 days.

• Alternative Dispute Resolution (ADR): under Directive 2013/11/EU, consumers resident in the EU may refer a dispute to a certified ADR entity in their country of residence. A list of certified entities is maintained by each Member State’s competent authority.
• National consumer bodies: consumers may also contact their national consumer protection authority, or their local European Consumer Centre (ECC-Net) for cross-border assistance.
• Courts: nothing in this document limits a consumer’s right to bring proceedings before the courts of their country of residence, as provided by Regulation (EU) No 1215/2012 (Brussels I recast) and Regulation (EC) No 593/2008 (Rome I).

Legal Framework

• Directive 2011/83/EU on consumer rights (Consumer Rights Directive)
• Directive (EU) 2019/771 on contracts for the sale of goods
• Directive (EU) 2019/2161 (Omnibus / Modernisation Directive)
• Directive 2000/31/EC on electronic commerce
• Directive 93/13/EEC on unfair terms in consumer contracts
• Directive 98/6/EC on the indication of prices
• Directive 2013/11/EU on consumer alternative dispute resolution
• Regulation (EU) 2023/988 — General Product Safety Regulation
• Regulation (EU) 2016/679 — General Data Protection Regulation
• Regulation (EC) No 593/2008 (Rome I); Regulation (EU) No 1215/2012 (Brussels I recast)

Contact Details

This document was issued on July 27, 2026. Teknodem İç ve Dış Ticaret Limited Şirketi reserves the right to update it in line with changes in applicable law.

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