Shipping & Delivery Policy

Last updated: July 27, 2026 — Teknodem

This policy sets out how orders placed with Teknodem İç ve Dış Ticaret Limited Şirketi (www.powertimeepoxy.com) are processed, shipped and delivered. It implements Articles 18 and 20 of Directive 2011/83/EU and forms part of our Terms & Conditions of Sale.

1. Delivery Coverage

• We ship to the destinations listed at checkout. If your country does not appear there, delivery is unfortunately not available at this time.
• Delivery is made to the address you provide at checkout. You are responsible for the accuracy and completeness of that address; we cannot be held liable for delays caused by incorrect address details.
• Certain remote areas, islands and PO boxes may be excluded by our carriers. Where this applies you are notified before your Order is confirmed.

2. Processing and Delivery Times

• Orders are picked, packed and handed to the carrier within 1–3 business days of payment confirmation.
• Unless a different period is expressly agreed, we deliver without undue delay and in any event no later than 30 days after the contract is concluded (Art. 18(1) CRD).
• Estimated transit times are shown at checkout and in your order confirmation. They are estimates and may vary with carrier capacity, customs processing, public holidays and peak periods.
• Events beyond our reasonable control (force majeure) may extend delivery times. We inform you promptly and, where the delay is substantial, offer you the choice of waiting or cancelling with a full refund.

3. Shipping Charges

• Shipping charges are calculated by destination, weight and dimensions and are displayed in full before you complete your Order. No charge that was not disclosed at checkout will ever be applied (Art. 6(1)(e) and Art. 22 CRD).
• Orders of -4 EUR or more qualify for free standard shipping.
• Where several delivery speeds are offered, the price of each is shown at checkout. Selecting an option more expensive than our cheapest standard delivery means that, on withdrawal, only the standard delivery cost is reimbursed (Art. 13(2) CRD).
• Promotional shipping rates apply only for the period and on the conditions stated in the relevant campaign.

4. Carriers and Tracking

• Shipments are handled by our contracted carriers; the carrier used is stated in your dispatch confirmation.
• A tracking reference is sent by email and/or SMS as soon as the parcel leaves our warehouse.
• You can also follow your Order from the My Orders section of your account at www.powertimeepoxy.com.
• If the carrier is unable to deliver, the parcel is normally held at a local depot or pick-up point for a limited period before being returned to us. We then contact you to arrange redelivery or a refund.

5. Passing of Risk and Inspection on Delivery

Under Article 20 CRD, the risk of loss of or damage to the Goods passes to you only when you — or a third party indicated by you, other than the carrier — acquire physical possession of them. Until that moment the risk remains entirely with us.

• Please check the outer packaging in the presence of the courier. You are entitled to refuse a visibly damaged, crushed, wet or opened parcel.
• If you accept a damaged parcel, ask the courier to record the damage on the delivery note before signing.
• Report any damage, shortage or incorrect item to [email protected], ideally within 7 days of delivery and with photographs. This timeframe helps us process your claim quickly and does not limit your statutory rights.
• Where Goods arrive damaged, incomplete or incorrect, we arrange collection and replacement, or a full refund, at no cost to you.
• Lost shipments are investigated with the carrier; if the parcel cannot be located we resend the Goods or refund you in full within 14 days of concluding the investigation.

5.1 Epoxy & Resin Products — What to Check on Delivery

• Inspect the packaging in the presence of the courier upon delivery; if there is leakage, crushing, or a broken bottle/container, have an official damage report drawn up.
• Do not touch leaking or damaged chemical products with bare hands; photograph them and notify the seller.
• Crystallization (clouding) of epoxy resin in cold weather is not a product defect; the product can be restored by warming it in a warm water bath.
• Return shipping costs shall be borne by the seller in the event of an incorrect product, incorrect color, or missing set component.
• Replacement or full refund options shall be offered for damaged chemical products; return shipping costs shall be borne by the seller.

6. Customs, Import VAT and Duties

• For cross-border shipments, import VAT, customs duties and clearance fees may apply according to the rules of the destination country.
• Where such charges apply and are payable by you, their existence and — where they can be calculated in advance — their amount are disclosed before you complete your Order (Art. 6(1)(e) CRD). Charges that were not disclosed cannot be claimed from you.
• For consignments of intrinsic value up to EUR 150 imported into the EU, VAT may be collected at checkout under the Import One-Stop Shop (IOSS) scheme, in which case no further VAT is due on delivery.
• Where duties are collected by the carrier on delivery, they are payable directly to the carrier.
• Refusal to pay lawful import charges may result in the parcel being returned or destroyed by customs; in such cases we refund the price of the Goods less any irrecoverable costs actually incurred.

7. Epoxy & Resin Products — Sector-Specific Shipping Conditions

• Chemical products such as epoxy resin, hardeners, and pigments must be in their unopened packaging with seals intact; returns of opened chemical products are not accepted.
• Once resin and hardener have been mixed, the product is irreversible by its nature; the right of withdrawal cannot be exercised for mixed or used products.
• Powder and liquid pigments cannot be returned if the packaging has been opened or the product has been mixed with other substances.
• Compliance with the safety warnings and usage instructions on the product label (ventilation, gloves, mask) is the consumer's responsibility.
• For chemical products with a limited shelf life, the return period may be shortened for products approaching their expiration date.

8. Return Shipments

• Goods returned under the right of withdrawal must be sent back within 14 days of your withdrawal notice (Art. 14(1) CRD).
• We provide a prepaid return label and bear the direct cost of return, even though Article 14(1) CRD would allow us to place that cost on you.
• For faulty, damaged or incorrectly supplied Goods, return costs are always borne by us.
• Full details are set out in our Returns, Refunds & Right of Withdrawal Policy.

Legal Framework

• Directive 2011/83/EU — Articles 6, 13, 14, 18 and 20
• Directive (EU) 2019/771 on contracts for the sale of goods
• Regulation (EU) 2023/988 — General Product Safety Regulation
• Council Directive (EU) 2017/2455 — VAT e-commerce package (IOSS)
• Regulation (EU) No 952/2013 — Union Customs Code

Contact Details

This policy was issued on July 27, 2026. Teknodem İç ve Dış Ticaret Limited Şirketi reserves the right to update it in line with changes in applicable law.

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